Terms of Service

Last updated: 11/6/2026

These terms cover your use of this website and how booking works with Mission Viejo Rodent Pros (“we,” “us”). By using the site or booking an inspection, you agree to them. If you don’t agree, please don’t use the site.

Using This Website

You’re welcome to browse the site, read our guides and contact us. Please don’t:

  • Submit false information or someone else’s details through our forms
  • Try to break into, overload or disrupt the website
  • Copy our content, images or design for commercial use without permission

The text, images and layout on this site belong to us or are used with permission.

Information on This Site

Our pages and blog posts share general information about rats, mice and rodent proofing in Mission Viejo and nearby cities. They’re meant to help you understand the problem, not to replace an inspection of your home. Every home is different, so what applies to yours depends on what we find on site.

We try to keep information accurate and current, including references to California rules. Laws and guidance can change, so check official sources for anything legal or health-related. Links to other websites are provided for convenience; we don’t control those sites.

Estimates and Scheduling

  • Inspections. Prices and plans are based on an inspection of your property. Anything shared by phone or online before the inspection is an estimate only.
  • Written plan. Before work starts, you’ll get a plan and price for the work we recommend. Work begins only after you approve it.
  • Changes. If we find something during the job that changes the scope, we’ll talk to you before doing extra work.
  • Scheduling. We do our best to arrive at the agreed time. Weather, access issues or earlier jobs can cause delays, and we’ll let you know if a time needs to change.
  • Cancellations. Please give us as much notice as you can if you need to cancel or reschedule a visit.

Service Work at Your Home

  • Access. You agree to give safe access to the areas in the plan, such as the attic, garage, crawl space, roofline and yard, and to tell us about anything that could affect the work, like pets, alarms or fragile items.
  • Separate agreement. Work done at your home is covered by the written estimate or service agreement you approve. If that agreement and these terms differ, the agreement controls.
  • Outside work. Some problems we find, like chewed wiring, damaged roofing or rotted wood, need a licensed electrician, roofer or other contractor. We’ll point these out, but repairing them isn’t part of our work unless the plan says so.

Safety Around Traps

We place traps where children and pets shouldn’t be able to reach them, and we’ll tell you where each one is. Please keep kids and pets out of treated areas, don’t move or handle traps, and let us know if anything is disturbed. Call us if a trap needs attention between visits.

Results and Guarantees

Rodent control depends on the building, the surroundings and how rodents behave, so results can vary. Sealing closes the openings we find, but new gaps can form over time as roofs shift, seals wear or work is done on the house. We don’t promise that rodents will never return unless a written warranty in your service agreement says otherwise.

Payment

Prices, deposits and payment due dates are listed in your estimate or service agreement. Unpaid balances may delay follow-up visits.

Limitation of Liability

To the fullest extent allowed by law, we aren’t responsible for indirect or consequential damages related to the website or our services, or for pre-existing damage caused by rodents before our work began. Nothing in these terms limits rights you have under California law that can’t be waived.

Governing Law

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Orange County, California, unless the law requires otherwise.

Changes to These Terms

We may update these terms from time to time. The “Last updated” date at the top shows when they last changed. Using the site after a change means you accept the updated terms.

Contact Us

Questions about these terms?

See also our Privacy Policy.