Privacy Policy

Last updated: 11/6/2026

Mission Viejo Rodent Pros (“we,” “us”) provides rat removal, mouse control and rodent exclusion for homes in Mission Viejo and nearby South Orange County cities. This policy explains what information we collect when you call us, fill out a form or use this website, how we use it, and the choices you have.

Information We Collect

Information you give us. When you call, text or submit our booking form, you may share:

  • Your name, phone number and email address
  • Your city and the address where you’d like service
  • Details about the rodent problem, such as where you’ve noticed activity and how long it’s been going on
  • Anything else you choose to tell us, like pets, gate access or past treatments

Information collected automatically. When you visit the website, some information is collected by our website and the tools it uses, such as:

  • Your device type, browser and general location (city or region, based on IP address)
  • Pages you visit, how long you stay and how you found the site
  • Clicks on buttons such as “Call” or “Book an Inspection”

How We Use Your Information

We use the information we collect to:

  • Respond to your call or form and schedule an inspection
  • Provide the services you request, including follow-up visits
  • Send you appointment confirmations, reminders and service updates
  • Answer questions and handle billing, if applicable
  • Understand how people use the website so we can improve it
  • Keep the website secure and prevent spam or misuse
  • Meet legal obligations

We don’t sell your personal information, and we don’t use it for anything unrelated to responding to you and providing our services.

How We Share Information

We share your information only when it’s needed to help you, and only with:

  • The technicians and service providers who do the work, so they can contact you, schedule a visit and complete the job
  • Tools that run our business, such as form and email tools, phone and scheduling services, and website hosting, which handle data for us under their own privacy and security terms
  • Authorities, when required by law, or to protect our rights, our customers or the public

If the business is sold or merged, customer information may transfer to the new owner, who would be bound by this policy for the information it receives.

Cookies and Analytics

The website uses cookies and similar technologies to work properly and to help us understand how visitors use it. We use analytics tools to see things like which pages are visited and how people find the site. These tools collect data in a way that doesn’t directly identify you.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

Do Not Track Signals

Some browsers send a “Do Not Track” signal. There’s no common standard for how websites should respond to it, so the site doesn’t currently change its behavior when it receives one. We don’t track you across other websites.

How Long We Keep Information

We keep your contact and service details for as long as we need them to provide service, follow up on a job, keep business and tax records, and meet legal requirements. When we no longer need information, we delete it or remove anything that identifies you.

How We Protect Information

We use reasonable safeguards to protect your information, including secure (HTTPS) connections on this website and limited access to customer records. No method of storing or sending data online is perfectly secure, so we can’t promise absolute security, but we take care with what you share.

Your Choices

  • Review or correct your information. Ask us what we have on file and we’ll update anything that’s wrong.
  • Delete your information. Ask us to delete your details, and we will, unless we need to keep some records for legal or tax reasons.
  • Stop messages. Reply STOP to any text, or tell us you don’t want appointment reminders or follow-ups.
  • Cookies. Block or clear cookies in your browser at any time.

California Privacy Rights

If you live in California, you can ask us what personal information we’ve collected about you, how we use it and who we share it with, and you can ask us to correct or delete it. We don’t sell personal information or share it for cross-context behavioral advertising. We won’t treat you differently for making a privacy request.

To make a request, contact us using the details below. We may need to confirm your identity before we respond, and we’ll reply within the time California law allows.

Children's Privacy

This website and our services are meant for adults arranging service for their homes. We don’t knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we’ll delete it.

Links to Other Websites

Some pages link to other sites, like government or university resources. We’re not responsible for how those sites handle your information, so check their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page. Big changes will be noted on the site.

Contact Us

Questions about this policy or a privacy request? Reach us at: